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Privacy Policy

Privacy policy for Curview's review collection platform

Last updated: July 9, 2025

Privacy Policy

1. Introduction

Curview (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our review collection platform (“Service”).

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

  • Account Information: Name, email address, phone number, business information
  • Profile Data: Business name, industry, contact details
  • Payment Information: Billing address, payment method details (processed securely by third-party providers)

2.2 Usage Data

We automatically collect:

  • Technical Information: IP address, browser type, device information, operating system
  • Usage Analytics: Pages visited, features used, time spent on the Service
  • Performance Data: Error logs, response times, system performance metrics

2.3 Customer Review Data

When you use our Service to collect reviews:

  • Review Content: Customer reviews, ratings, and feedback
  • Customer Information: Names, email addresses (if provided by customers)
  • Interaction Data: Review submission timestamps, response rates

2.4 Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain user sessions and preferences
  • Analyze usage patterns and improve our Service
  • Provide personalized experiences
  • Ensure security and prevent fraud

3. How We Use Your Information

3.1 Service Provision

  • Create and manage your account
  • Process payments and billing
  • Provide customer support
  • Deliver requested features and functionality

3.2 Communication

  • Send service-related notifications
  • Provide updates about new features
  • Respond to inquiries and support requests
  • Send marketing communications (with your consent)

3.3 Improvement and Analytics

  • Analyze usage patterns to improve our Service
  • Develop new features and functionality
  • Conduct research and analytics
  • Monitor and ensure security
  • Comply with applicable laws and regulations
  • Respond to legal requests and court orders
  • Protect our rights and interests
  • Prevent fraud and abuse

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share information with trusted third parties who assist us in:

  • Payment processing
  • Email delivery and communication
  • Analytics and performance monitoring
  • Customer support services

4.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

We may disclose information when required by law or to:

  • Comply with legal processes
  • Protect our rights and property
  • Ensure user safety and security
  • Prevent fraud or illegal activities

We may share information with your explicit consent for specific purposes.

5. Data Security

5.1 Security Measures

We implement industry-standard security measures including:

  • Encryption of data in transit and at rest
  • Regular security audits and assessments
  • Access controls and authentication
  • Secure data centers and infrastructure

5.2 Data Breach Response

In the event of a data breach, we will:

  • Investigate and contain the incident
  • Notify affected users promptly
  • Cooperate with relevant authorities
  • Take steps to prevent future incidents

6. Data Retention

6.1 Retention Periods

  • Account Data: Retained while your account is active and for a reasonable period after closure
  • Usage Data: Typically retained for 2-3 years for analytics purposes
  • Review Data: Retained as long as necessary to provide the Service
  • Legal Data: Retained as required by applicable laws

6.2 Data Deletion

You may request deletion of your personal data, subject to:

  • Legal retention requirements
  • Legitimate business interests
  • Technical limitations

7. Your Rights and Choices

7.1 Access and Control

You have the right to:

  • Access your personal information
  • Update or correct inaccurate data
  • Delete your account and associated data
  • Export your data in a portable format

7.2 Communication Preferences

You can:

  • Opt out of marketing communications
  • Manage email notification preferences
  • Update contact preferences in your account settings

You can control cookies through:

  • Browser settings and preferences
  • Third-party opt-out tools
  • Our cookie preference center

8. International Data Transfers

If you are located outside our primary jurisdiction, your information may be transferred to and processed in countries with different privacy laws. We ensure appropriate safeguards are in place for such transfers.

9. Children’s Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information promptly.

Our Service may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those external services, and we encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes via:

  • Email notification
  • In-app notifications
  • Website announcements

Continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Information

For privacy-related questions or requests, please contact us at:

Email: [email protected]

13. Data Protection Officer

If required by applicable law, you can contact our Data Protection Officer at: Email: [email protected]

This Privacy Policy is effective as of the last updated date and applies to all users of the Curview Service.